Find clear answers to the most common questions about authenticity, sourcing, delivery, and service. If you need further assistance, our team is always available to help.
Yes. Every watch sold by Atlax Luxury Watches is 100% authentic. Each piece is carefully inspected, verified, and sourced from trusted suppliers and collectors to ensure originality, condition, and provenance.
Whenever available, watches are supplied with their original box and documentation. If a piece is offered without papers or box, this will be clearly stated in the product description.
We offer both brand-new and carefully selected pre-owned luxury watches. All pre-owned pieces undergo thorough inspection to meet our quality and performance standards.
Yes. We provide secure international shipping to most destinations. All shipments are fully insured and carefully packaged to ensure your timepiece arrives safely.
Delivery times vary depending on location. Orders are typically processed within 1–2 business days, with delivery times ranging from 2–7 business days for most destinations.
Yes. We offer a return window for eligible items, provided the watch is returned in its original condition. Please refer to our returns policy or contact our support team for detailed instructions.
All watches are covered by a warranty, either manufacturer-provided or through Atlax Luxury Watches. We also offer maintenance and servicing support for long-term care.
Yes. In addition to luxury watches, we offer a curated selection of fine jewelry crafted with the same attention to quality, design, and elegance.
Absolutely. Our specialists are available to provide guidance, answer questions, and help you select the right piece based on your preferences and requirements.
You can reach us via our contact page, email, or social channels. We aim to respond promptly and provide personalized assistance.
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