Returns Policy:

At Rockefellers Jewellers, we are committed to ensuring your complete satisfaction with every purchase. Our returns policy is designed to provide you with peace of mind and a hassle-free experience. Please read the following guidelines carefully before initiating a return:

1. 14-Day Return Period:

We offer a 14-day return window from the date of purchase. If you are not entirely satisfied with your purchase, you have the flexibility to return it within this timeframe.

2. Item Condition:

To qualify for a return, the item must meet the following criteria:
– The item should remain sealed if originally purchased as new.
– The item must be unworn and free from any signs of use.
– It should be in the same pristine condition as when it left our store.

3. Customer Responsibility:

The responsibility for initiating and managing the return process rests with the customer. You are required to arrange and cover the cost of returning the item to us.

4. Item Packaging:

Please ensure that the item is returned in its original packaging along with all accompanying accessories, certificates, and documentation.

5. Return Process:

To initiate a return, kindly follow these steps:
– Contact our customer service team within the 14-day return period to notify us of your intent to return.
– Our team will provide you with further instructions on packaging and addressing the return.
– Ship the item to the provided address using a reliable and trackable shipping method.
– Once the returned item is received and inspected, we will process the return in accordance with our policy.

6. Non-Returnable Items:

For hygiene and safety reasons, certain items, such as pierced earrings, cannot be returned unless they are faulty or damaged upon receipt.

7. Refund Process:

Upon successful inspection and approval of the returned item, we will initiate the refund process. Please allow a reasonable processing time for the refund to reflect in your original payment method.

8. Exclusions:

Please note that we cannot accept returns for items that do not meet the specified criteria or if the return request is initiated after the 14-day return period.

9. Contact Us:

If you have any questions or concerns regarding our returns policy, feel free to contact our dedicated customer service team. We are here to assist you throughout the process.

At Rockefellers Jewellers, your satisfaction is our priority. We appreciate your understanding and cooperation in adhering to our returns policy guidelines. Thank you for choosing us for your luxury watches, diamonds, and jewelry needs.

Rockefellers offer a 12 month warranty on all watches, the warranty covers any internal defects to the watch, including :- loss of time, gaining of time, watch stopping, battery faults and similar issues. The warranty does not cover any customer inflicted damages such as scratches to the watch & glass damage. All watches will be thoroughly checked beforehand, warranty will not be covered if a consumer has damaged the items.